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I am a GoDaddy's client for several years and never had a problem.

Representative was very helpful and informative

I was very satisfied with my outcome of my phone call. I resolved exactly what I wanted to accomplish

One of our emails was hacked from Viet Nam and Holland. Shayla was very patient and knowledgeable about Getty’s back to using the email and our account

Professional, knowledgeable and extremely patient

GoDaddy has excellent customer service. Unfortunately I have had to use them 3 times this week and they were so helpful! They really made the experience understandable and pleasant.

Joseph provided fantastic service today. He fixed our website redirect issue and didn’t get rude or pushy about purchasing upgrades instead to solve the issue. Customer service reps like him and the ease of the website building tool are what keep me loyal to Godaddy.

Representative Maya was amazing!!!! She spent a huge amount with me answering my questions and explaining what products could help me. GoDaddy should be thankful to have an employee like her.

Am a Computer Business man

When it comes to customer service this company is outstanding. I highly recommend this service to anyone out there looking to have web services or website they create. Their people are amazing, solve problems beautifully. If you're going to get a website this is the only site I could recommend or use myself or ever will.

Well spoken, patient, thorough, knowledgeable didn’t waste time with sales pitch, went right to the info needed. 5 stars! Definitely recommend

Customer service representative with patient and clear in his communication

Thankfully, I don’t have to contact customer service very often but when I do, it’s always excellent. Very grateful and impressed.

Can not fault GoDaddy for anything. Everyone have an issue they quickly resolve it and off I go! The phone support is very impressive and staff actually know what they are doing. Highly recommend GoDaddy 💯

GoDaddy has excellent customer service. Especially rare, real living-people not bots answer the phone. Extremely refreshing to deal with knowledgeable people and not bots!!!

Excellent service with highly knowledgeable staff

When switching our website and domain over to GoDaddy, I missed a critical step and my site went down. Ugh. I dreaded having to call customer service for help. But when I did, I received the most amazing care I could ever have wanted. The gentleman who helped me was intelligent, patient, kind and competent. He quickly fixed the issue. gave me step by step instructions on how to fix any future problems. This is the kind of care GoDaddy built their reputation upon. I'm so glad we changed.

I had an issue that had been bothering me for the past two days, and Joe was incredibly helpful in resolving it. He was clear, concise, and made everything easy to understand. On top of that, he was very friendly and approachable, which made the whole experience much more pleasant. Great service – thanks, Joe!

David provided an excellent customer service experience. I felt heard, valued, and cared for. He listened to and addressed my issue. When the call was placed on a brief hold, he prepared me for the silence. He took care of my concerns and returned to the call with a welcoming greeting, followed up with questions on whether my needs were met, and provided an email with the resolution to assure me that everything had been taken care of. I left the call feeling happy, happy, happy! I look at my dashboard on GoDaddy to confirm that my request was indeed honored, and yes, it was! Happy, Happy, Happy!

Its doing well

Super Kind and very helpful - she knew all the answers and very pleasant to talk to! Excellent Service!

After dealing with two other Customer Support people that did not take care of things as we agreed on, Ralph took care of everything and I finally have my accounts and contracts the way they should be.

Great service! Thanks!

The patience sand professionalism in today's world is a breath of fresh air.

Great Customer Service

Rico was professional courteous and understanding of my situation. Action and resolutions were immediate! I really appreciated her amazing fast support Outstanding Thank you!!!

Gerald was very nice and helpful! Got me through the issue in no time and explained what was happening so I understood. I was also able to talk to someone right away and didn't have to jump through 100 automated questions, which is very much appreciated.

Vince was very professional, knowledgeable and friendly. He resolved my issue within just a few short minutes. Very pleased!

She was extremely helpful and professional.

The customer service representative was extremely helpful, competent, and patient.

Paul was a perfect customer service rep. I identified that it was my fault letting my account lapse. He was able to quickly retrieve it, reinstate the correct features I wanted and guided me through creating a new phone pin. For some reason our computer screen views were different but Paul was unphased.

Camilla was both professional and very informative in providing the correct information that give me the ability to resolve my problem. I might add that out of several other people that I spoke with, she was the only one to provide accurate information once understanding my situation.

Winn helped me for over 30 minutes, never putting me on hold!! That was incredible for a sunday afternoon help call. my dead website will be up and running again tomorrow, and there are not enough stars for this review... 10 STARS for this one!

Great experience. Great service. Quick and easy fix. The person I was working with was fantastic! He deserves a raise.

I am not a native speaker of english, but this company information is easy to follow!

Secure and efficient

The performance of mu website is excellent. Wordpress updated are regularly applied and I'm notified immediately. Their customer service answers call quickly and professionally. Making any type of change is intuitive and completed eaily.

Super easy to use

Miles was exceptional. He anwsered all my questions flawlessly, and guided me to recover my account and domains. I need a Miles in my team!!!

Thank you for your patience and support in helping to resolve my web hosting issue

My workplace uses Squarespace and we have had no issues with our site or the orders system as long as I can remember

I've been using Squarespace for many years and have built lots of websites with them. I saw these negative reviews today on Trust Pilot as a new client was worried when they saw them. I was quite baffled and sent Squarespace an email through their website to see how they responded. A human(!) got back to me in less than 20 minutes. I have asked SQ some really stupid questions over the years as I panicked over something or other and it was usually a internet reception issue not a them issue and they have always been helpful and polite. It's template based web service - they don't actually build it for you - but they have so many resources to help you build a great website. If the quality of your products and photographs is good and you are able to line things up you will have a website to be proud of. Some of the reviews here are outright nonsense, for example, the "payment scam" suggesting payment is taken when the trial has ended and the reviewer didn’t sign up with thousands taken out over years - Squarespace lets you take out a trial for an unlimited time. It actually says on the website 'Sign up for your free trial, no card required". I have ten websites currently on the go and have never been asked for payment details until I wanted to go live so I don't understand that at all. I've also never had an issue with overpayment or cancelling on a site. They send reminders to the email you sign up with, you can remove your card details. Also who doesn’t check their bank statements for years? I can't speak about interfaces with google - I don't use them but the other interfaces I do use work very well. Other website templates I've used haven't produced the design results I wanted and were a pain to use. I highly recommend Squarespace for the creative industries because it's really good at what it does and sites look great.

Reactive and efficient customer support. Thanks Thomas W. For the fast resolution.

Super helpful and easy to reach customer service. Will go over and beyond and create step by step videos to help you tackle your problem

If you write an email the customer service is beyond excellent. I had to cancel an order. A real person answered. We had a back and forth because I just didn’t want to bother figuring out the link to cancel so she did it for me. Most companies that use AI will answer emails with a human. Breeze Airways doesn’t even have a phone number but my email got the result I wanted.

I especially wanted to write because I don't understand why there is negative feedback written about Squerspace The negative feedback written about Suquerspace is probably being submitted by competitor firms. For a long time I used a very famous name's web page builder, despite being a very big name, it was slow and never adjusted the mobile phone properly, an error would always occur shortly after publishing the page. Now I am very happy with Squerspace, it is fast, easy and everything is created properly. I am also happy because it has advanced design settings. Thanks Squerspace.

As a website designer, I've been using Squarespace since 2011 and love it. I've built 82 sites for clients and it continues to be the best website builder. On the rare occasion I've had to use customer service, it is always extremely prompt. For example, today a client accidentally purchased the Business Plan instead of the Personal Plan. Squarespace responded within one hour and the refund is on its way. Their support forums and help videos are always up to date and the forum community is incredible. I've used both Wordpress and Wix in the past (as have many of my clients) and they all say they prefer Squarespace because it's so user friendly.

Incredible support. Just wanted to say a huge thank you to Lais T. who helped me massively with my website. Great service :)

perfect Thank youx🙏🏻

Website has been easy to set up, edit, and no issues so far. I like the designs and its been a stress free experience. I have not called them.

I have built over 100’s of websites on this platform and I cannot fault it! The bad reviews just don’t make sense? Is it something that users do to break it? I am very surprised by so many bad reviews. Non of my 100 website owners ever contacted with any issues…. I think competitors paying 💰 to kill Squarespace… cause it is the best platform by far.

They have the best customer service I ever received. Reply to emails within hours ans sometimes minuts being super helpful. I just made a second website ans I am very happy. Been using it since 2018.

I just signed up for Square space. I do love the ease of creating a website. That part I'd give 5 stars. Easy and beautiful. They offered Google workspace for a yr free with my account. It worked for 2 days. Then I was told my business email was sold by them. I was locked out of my Google workspace account. So for the last 2 days I've been trying to get a response from them. Nothing is happening. (Update ) Square space got in touch and I was able to fix the problem with Google dashboard. If you can't get a response from the website reach out on fb messenger or insta. Both of the sources responded pretty quick.

First off, I'm pretty sure all the negative reviews here (as of this writing) are paid for. I found the really low Truspilot rating on a Squarespace competitor's website and was quite shocked so came here to investigate. Whenever I've contacted customer support, I've received responses within hours. On some occasions, minutes... and I've always had any problems resolved very quickly. Anyway, I've been using Squarespace since 2015 and it is hands-down the best DIY web builder out there. Some of the limitations can be annoying, but given the ease with which you can put up a website and maintain it, it's not a deal breaker. The templates are an easy springboard to get started, but you can customise them quite a bit. I'm now grandfathered into an older version and migrating to their newest one. They've been good enough to offer the difference on my remaining subscription back as a refund.

I used Squarespace to create my website drawandplan.com and am very happy with the results.

Surprised to see the number of negative reviews here. I've been a SquareSpace user for multiple years and can only speak highly of the platform. The interface is incredibly user-friendly and packed with innovative features. With its 'What You See Is What You Get' drag-and-drop functionality, building an exceptional website is a breeze. And for those with coding skills, there's an option to inject custom code. My own website, coinpunkz.com, is a testament to SquareSpace's capabilities, and I couldn't be more satisfied. The customer service experience has been nothing short of excellent. I even had an instance where I needed a partial refund due to a mistake on my end, and it was processed smoothly. Thank you, SquareSpace, for being a crucial part in realizing my business aspirations. Without your platform, I'd be doling out thousands to web development experts and being continuously dependent on them.

Honestly, been working with Squarespace for a few months now. It has a few small issues I am working on resolving, (possibly user error) but the help desk is fantastic. Highly recommended from me. Divergentparty.com

My experience with Squarespace has been consistently positive and rewarding. The company excels in several aspects that contribute to a great user experience. Firstly, Squarespace's visually stunning and modern templates provide an excellent starting point for creating aesthetically pleasing websites. The user-friendly interface and intuitive design tools make the website-building process efficient and enjoyable. The comprehensive set of features, including e-commerce capabilities and integrated analytics, offer robust solutions for diverse business needs. Additionally, Squarespace's reliable customer support and extensive knowledge base ensure that users receive prompt assistance and guidance when needed. Overall, Squarespace's combination of design quality, user-friendly interface, comprehensive features, and excellent support make for an outstanding experience.

I've had squarespace for YEARS and it's been nothing short of fantastic. Their customer service team are incredibly helpful, and I've never been left waiting to get something fixed. My website ranks highly, its easy to customise and I love the layouts they offer.

Great experience with customer support, I needed support with setting up a domain ang I got a super fast response and guidance to set it up manually. Astrid K. was so helpful, kind and knowledgeable. So grateful!